Last updated: December 15, 2024
Return Eligibility
We want you to be completely satisfied with your AyurVnova purchase. If you are not, you may return your product under the following conditions:
- The return request is initiated within 7 days of delivery.
- The product is unopened, unused, and in its original packaging.
- The product seal, labels, and box are intact and undamaged.
- You provide proof of purchase (order confirmation or invoice).
Note: For health and hygiene reasons, opened or used products cannot be returned unless they are defective or damaged upon arrival.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange a free replacement at no additional cost to you. Please retain the original packaging and share clear photographs of the damaged item and packaging to expedite the process.
How to Initiate a Return
To start a return, follow these steps:
- Email us at support@ayurvnova.com with your order ID, reason for return, and product photographs (if damaged).
- Our team will review your request within 24-48 hours and provide a Return Authorization.
- Pack the product securely in its original packaging and ship it to the address provided by our team.
- Once we receive and inspect the returned item, we will process your refund or replacement within 5-7 business days.
Refund Process
Refunds will be issued to the original payment method used during purchase:
- UPI / Cards / Net Banking: Refunds will be credited within 5-10 business days after inspection, depending on your bank's processing times.
- Cash on Delivery (COD): Refunds will be processed via bank transfer or UPI. You will need to provide your bank account or UPI details.
Shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
Non-Returnable Items
The following items are not eligible for return:
- Products with broken seals or opened packaging (unless defective).
- Products returned after the 7-day return window.
- Gift cards and promotional items.
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange a product for a different variant or item, please return the original product for a refund and place a new order.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please:
- Check your bank account or UPI statement again.
- Contact your bank or payment provider, as processing times may vary.
- If you have done all of the above and still have not received your refund, please contact us at support@ayurvnova.com.
Contact Us
For any questions about returns or refunds:
Email: support@ayurvnova.com
Phone: +91 85279 30649
Hours: Monday — Saturday, 9:00 AM to 6:00 PM IST